Contact us
To speed things up, tell us your company name, what happened and, if possible, include a screenshot.
+1 (781) 527-9776
For quick questions and requests, during the same hours as e-mail.
Hours
Monday to Friday, 8 am to 6 pm
Brasília time (UTC−3), except Brazilian national holidays. For regular requests.
24/7 on-call
Critical incidents
Every day, around the clock, including weekends and holidays, when Talks is down for the whole company. Write CRITICAL in the e-mail subject.
Availability target
99.5% per month
Excluding announced maintenance and third-party failures.
Response times
Counted from when we receive your request. Critical priority is handled by the 24/7 on-call team; all others during business hours.
| Priority | When to use it | First response |
|---|---|---|
| Critical | Haaify Talks is down for the whole company. | within 2 hours · 24/7 (on-call) |
| High | An important feature stopped working, such as the Blip integration, sign-in or notifications. | within 4 business hours |
| Normal | Questions and errors that do not stop your work. | within 1 business day |
| Suggestion | Ideas and improvement requests. | within 5 business days |
Frequently asked questions
The most common questions about Haaify Talks.
How do I connect Haaify Talks to my Blip?
- In Haaify Talks, open Administration → Integrations and alerts.
- In your Blip router, go to Settings → Connection information → HTTP and copy the Key.
- Paste it in Talks and click Connect.
- If Blip Desk runs on a different bot, also paste that bot’s Key in the Blip Desk box.
A step-by-step video, “How to connect Blip”, is available on the extension page.
How do I block a customer?
In Blip Service → Block, search for the customer by name or phone number, or use the ⋯ menu on a ticket. You can even block a number that has not talked to the bot yet. For blocking to work, your bot flow must check the contact’s blocklistStatus field; we can help you set it up.
I get phone notifications even while using my computer. Is that normal?
In Automatic mode, your phone only rings if you are not using Talks on your computer or if a message stays unread for 2 minutes. To change this, click your name → Notifications.
Is there a free trial?
Yes. Every new company gets a 10-day free trial with all features.
Is there support outside business hours?
Yes, for critical incidents: if Haaify Talks is down for the whole company, our on-call team responds 24/7 with a first response within 2 hours. Write CRITICAL in the e-mail subject. All other requests are handled on business days, 8 am to 6 pm (Brasília time).
How do I cancel the subscription?
In Blip, open Blip Store → My subscriptions, choose Haaify Talks and click Cancel extension. Uninstalling the extension from a chatbot does not cancel the subscription: billing only stops when the subscription is cancelled. When you cancel, Blip uninstalls the extension from every chatbot automatically.
What happens to our data if we cancel?
Once the subscription is cancelled, only the Master admin can still sign in, for 30 days, to download the conversations in Administration → Export conversations. The data is deleted within 90 days after cancellation. If the company subscribes again within that period, the workspace comes back with everything.
Does Haaify read my company’s conversations?
No. Each company has an isolated space, and the Haaify team only sees usage numbers (people, messages and storage used).
Documents
Haaify Talks privacy and terms of use.
Privacy Policy Terms of UseData Protection Officer (DPO): Daniel Batista Ferreira · daniel.ferreira@haaify.com